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Lalein

Privacy Policy

Last Updated: September 10, 2025

At Lalein ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data collection and use when you access or use our AI-powered learning platform (the "Service").

By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1Information We Collect

1.1 Information You Provide to Us

Account Information:

  • Name and email address
  • Username and password
  • Profile information (optional)
  • Billing and payment information (processed securely through third-party payment processors)

Content You Upload:

  • Documents (PDFs, Word files, etc.)
  • Audio files
  • Text content
  • Website URLs and web content
  • Notes and annotations
  • Learning preferences and settings

Communications:

  • Messages you send to our support team
  • Feedback and survey responses
  • Community forum posts (if applicable)

1.2 Information We Collect Automatically

Usage Data:

  • Pages visited and features used
  • Time spent on different sections
  • Click patterns and navigation paths
  • Search queries within the Service
  • Generated content interactions (flashcards created, quizzes taken, etc.)
  • Learning progress and performance metrics

Device and Technical Information:

  • IP address and approximate location
  • Device type, operating system, and browser information
  • Screen resolution and device identifiers
  • Referring websites and exit pages
  • Date and time of access

Cookies and Tracking Technologies:

  • Essential cookies for Service functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Performance cookies to optimize loading times

1.3 Information from Third Parties

Single Sign-On Services:

If you connect through Google, Apple, or other SSO providers, we may receive:

  • Basic profile information (name, email, profile picture)
  • Account verification status

Payment Processors:

  • Transaction confirmations and billing status
  • Payment method information (last 4 digits of card, expiration date)

2How We Use Your Information

2.1 Primary Service Functions

Core AI Processing:

  • Analyze your uploaded content to generate insights, summaries, and learning materials
  • Create personalized flashcards, quizzes, and study guides
  • Generate audio content and podcasts based on your materials
  • Provide AI-powered question answering and tutoring
  • Create mind maps and visual learning tools

Account Management:

  • Create and maintain your user account
  • Process subscription payments and manage billing
  • Provide customer support and respond to inquiries
  • Send important account notifications and updates

2.2 Service Improvement and Analytics

Platform Enhancement:

  • Analyze usage patterns to improve features and user experience
  • Identify technical issues and optimize performance
  • Develop new AI capabilities and learning tools
  • Conduct research on learning effectiveness (using aggregated, anonymized data)

Personalization:

  • Customize content recommendations based on your learning patterns
  • Adapt AI responses to your preferred learning style
  • Remember your preferences and settings across sessions

2.3 Communication and Marketing

Transactional Communications:

  • Send account confirmations, password resets, and security alerts
  • Provide billing notifications and subscription updates
  • Share important Service changes and policy updates

Marketing Communications (with your consent):

  • Educational newsletters and learning tips
  • Product updates and new feature announcements
  • Special offers and promotional content

You can opt out of marketing communications at any time through your account settings or unsubscribe links.

3Legal Basis for Processing (GDPR Compliance)

We process your personal information based on the following legal grounds:

Contract Performance:

Processing necessary to provide the Service you've requested

Legitimate Interests:

Improving our Service, preventing fraud, and ensuring security

Consent:

Marketing communications and optional features (withdrawable at any time)

Legal Compliance:

Meeting regulatory requirements and responding to legal requests

4How We Share Your Information

4.1 Service Providers

We may share information with trusted third-party vendors who help us operate the Service:

AI and Cloud Infrastructure:

  • Cloud hosting providers (AWS, Google Cloud, etc.)
  • AI model providers for content processing
  • Content delivery networks for performance optimization

Business Operations:

  • Payment processors (Stripe, PayPal, etc.)
  • Email service providers for communications
  • Analytics services (Google Analytics, etc.)
  • Customer support platforms

All service providers are bound by strict confidentiality agreements and data protection requirements.

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, subpoenas, or court orders
  • Protect our rights, property, or safety, or that of our users
  • Investigate fraud, security breaches, or violations of our Terms
  • Respond to government requests or regulatory requirements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 What We Don't Share

We will never:

  • Sell your personal information to third parties
  • Share your uploaded content with other users without permission
  • Use your content to train AI models that benefit competitors
  • Share identifiable information for advertising purposes

5Data Security and Protection

5.1 Security Measures

Technical Safeguards:

  • Encryption of data in transit (TLS/SSL) and at rest (AES-256)
  • Secure cloud infrastructure with regular security audits
  • Multi-factor authentication options for user accounts
  • Regular security monitoring and threat detection
  • Secure coding practices and vulnerability testing

Administrative Safeguards:

  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy
  • Regular review of data handling practices
  • Incident response procedures for potential breaches

5.2 Data Breach Response

In the unlikely event of a data breach affecting personal information, we will:

  • Investigate and contain the breach promptly
  • Notify affected users within 72 hours when feasible
  • Report to relevant authorities as required by law
  • Take steps to prevent future occurrences

6Data Retention and Deletion

6.1 Retention Periods

Account Information:

Retained while your account is active and for up to 30 days after deletion

Uploaded Content:

Retained while your account is active and for up to 90 days after deletion

Usage Analytics:

Aggregated data may be retained indefinitely for service improvement

Billing Information:

Retained as required by law (typically 7 years)

Support Communications:

Retained for 3 years for quality assurance

6.2 Data Deletion

Account Deletion:

You can delete your account at any time through your account settings. Upon deletion:

  • Your personal information will be removed within 30 days
  • Uploaded content will be permanently deleted within 90 days
  • Generated content will be removed from our systems
  • Some information may be retained for legal compliance (e.g., billing records)

Content Deletion:

You can delete individual pieces of content at any time, and they will be removed immediately from our active systems.

7Your Privacy Rights

7.1 Rights for All Users

Access and Portability:

  • Request a copy of your personal information
  • Download your uploaded content and generated materials
  • Receive data in a portable format when technically feasible

Correction and Control:

  • Update or correct your personal information
  • Modify your privacy preferences and communication settings
  • Control what information is collected through cookie settings

7.2 Additional Rights (GDPR, CCPA, and Similar Laws)

If you're located in the EU, California, or other regions with enhanced privacy laws, you may also have rights to:

Deletion:

Request deletion of your personal information

Restriction:

Limit how we process your information

Objection:

Object to certain types of processing

Portability:

Receive your data in a structured, machine-readable format

Non-discrimination:

Not receive discriminatory treatment for exercising your rights

To exercise your rights, contact us at lalein_yes@outlook.com

7.3 Response Time and Verification

We will respond to valid privacy requests within 30 days (or as required by applicable law). We may need to verify your identity before processing certain requests to protect your information from unauthorized access.

8Children's Privacy (COPPA Compliance)

8.1 Age Restrictions

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

8.2 Parental Rights

If we become aware that a child under 13 has provided personal information, we will:

  • Delete the information promptly
  • Terminate the account if applicable
  • Notify the parents if we have their contact information

If you believe your child has provided information to us, please contact us immediately at lalein_yes@outlook.com.

8.3 Teen Users (13-17)

For users aged 13-17, we encourage parents to discuss online privacy and monitor their child's use of the Service.

9International Data Transfers

9.1 Global Operations

Our Service operates globally, and your information may be transferred to and processed in countries other than your own, including the United States.

9.2 Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

  • Standard Contractual Clauses approved by relevant authorities
  • Adequacy decisions where available
  • Other approved transfer mechanisms
  • Requiring service providers to implement appropriate safeguards

9.3 EU-US Data Transfers

For users in the European Economic Area, we comply with applicable EU data protection laws and transfer mechanisms.

10Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies (Always Active):

  • Authentication and login management
  • Security and fraud prevention
  • Service functionality and preferences
  • Load balancing and performance

Analytics Cookies (Can Be Disabled):

  • Usage statistics and feature popularity
  • Performance monitoring and optimization
  • Error tracking and debugging

Preference Cookies (Can Be Disabled):

  • Language and regional settings
  • UI preferences and customizations
  • Remember login status

10.2 Managing Cookies

You can control cookies through:

  • Your browser settings
  • Our cookie preference center
  • Opting out of specific analytics services
  • Using privacy-focused browser extensions

Note: Disabling essential cookies may affect Service functionality.

10.3 Third-Party Analytics

We use services like Google Analytics to understand Service usage. These services may use their own cookies and tracking technologies. You can opt out through:

  • Google Analytics Opt-out Browser Add-on
  • Your browser's Do Not Track settings
  • Our privacy settings dashboard

11California Privacy Rights (CCPA)

11.1 Information Categories We Collect

As described in Section 1, we collect:

  • Identifiers (name, email, IP address)
  • Personal information (billing information, communications)
  • Commercial information (subscription history, preferences)
  • Internet activity (usage data, device information)
  • Professional information (uploaded work-related content)

11.2 Purposes for Collection

We collect this information for the business purposes outlined in Section 2, including providing the Service, improving functionality, and communicating with users.

11.3 Your California Rights

California residents have the right to:

  • Know what personal information is collected and how it's used
  • Delete personal information (with certain exceptions)
  • Opt out of the sale of personal information (Note: We do not sell personal information)
  • Non-discrimination for exercising privacy rights

11.4 Exercising California Rights

To exercise your California privacy rights:

  • Email us at lalein_yes@outlook.com
  • Include "California Privacy Request" in the subject line
  • Provide information to verify your identity
  • Specify which right you'd like to exercise

12Updates to This Privacy Policy

12.1 Policy Changes

We may update this Privacy Policy from time to time to reflect:

  • Changes in our data practices
  • New features or services
  • Legal or regulatory requirements
  • Industry best practices

12.2 Notification of Changes

We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing in-app notifications
  • Updating the "Last Updated" date at the top of this policy

12.3 Continued Use

Your continued use of the Service after policy changes take effect constitutes acceptance of the updated Privacy Policy.

13Contact Us

13.1 Privacy Questions and Requests

For all privacy-related inquiries:

Email: lalein_yes@outlook.com

Subject Line: Include "Privacy Inquiry" or specific request type

Response Time: We aim to respond within 48 hours

13.2 Data Protection Officer

For users in the EU or other regions requiring a DPO:

Email: lalein_yes@outlook.com

Role: Handles GDPR compliance and data protection matters

13.3 Company Information

Lalein, Inc.

General Contact: lalein_yes@outlook.com

Legal Contact: lalein_yes@outlook.com

13.4 Regulatory Authorities

If you're not satisfied with our response to your privacy concerns, you have the right to contact your local data protection authority:

  • EU Users: Contact your national Data Protection Authority
  • California Users: California Attorney General's Office
  • Other Regions: Relevant privacy regulatory bodies

This Privacy Policy is effective as of the date listed above and applies to all users of the Lalein Service. We are committed to protecting your privacy and will continue to update our practices to meet the highest standards of data protection.